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Customer Service

A Customer Service is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services.

Job Responsibilities:

  • Serves customers by providing product and service information and resolving product and service problems. (Via Phone or Email)

  • Attracts potential customers by answering product and service questions and suggesting information about other products and services. (Via Phone or Email)

  • Opens customer accounts by recording account information. (Approve Agreement)

  • Maintains customer records by updating account information. (User Management)

  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

  • Contributes to team effort by accomplishing related results as needed.

  • Product Training.

Qualifications / Skills:

  • Service mind

  • Presentation Skill

  • Product knowledge

  • Quality focus

  • Problem solving

  • Documentation skills

  • Phone skills

  • Listening

  • Resolving conflict

  • Analyzing information

  • Multi-tasking

Education, Experience, and Licensing Requirements:

  • Bachelor's degree in any fields

  • Patience when handling tough cases

  • Good command of English communication

  • Familiarity with MS Office software and Video editing software is a plus

  • Previous experience, especially in the hospitality industry, preferred

  • Strong phone contact handling skills and active listening

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

สวัสดิการ

  • ประกันสุขภาพ

  • ประกันสังคม

  • กองทุนสำรองเลี้ยงชีพ

  • เยี่ยมไข้ เยี่ยมคลอด

  • ของขวัญวันเกิดพนักงาน

  • ตรวจสุขภาพประจำปี

  • เงินช่วยเหลืองานมงคลสมรส

  • เงินช่วยเหลืองานศพ

  • การฝึกอบรมและพัฒนาพนักงาน

  • ค่าตอบแทนพิเศษ

  • โบนัสตามผลงาน / ผลประกอบการ