Job Responsibilities:

• Serves customers by providing product and service information and resolving product and service problems. (Via Phone or Email)

• Attracts potential customers by answering product and service questions and suggesting information about other products and services. (Via Phone or Email)

• Opens customer accounts by recording account information. (Approve Agreement)

• Maintains customer records by updating account information. (User Management)

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Contributes to team effort by accomplishing related results as needed.

• Product Training.