Customer Service Officer / Supervisor

หน้าที่และความรับผิดชอบ

• Handle and provide solutions to customer inquiries, complaints, claims, service guarantee requests in a timely and accurate manner

• Handle incoming calls and inquiries from other channels for pick – up, service information, complaints

• Update record, follow up and feedback customers - Recommend solutions to service concerns / problems

• Informs customers by explaining procedures; answering questions; providing information.

• Maintains communication equipment by reporting problems.

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

คุณสมบัติ

   • Female, Thai Nationality, age 23-35 years old

   • Bachelor's Degree in any fields

   • Preferably Over 3 years of experience in Customer Services and/or related fields

   • Computer MS office applications

   • Customer Centric personality with a excellent service mind